Privacy Policy

Frankston MG is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Frankston MG manages personal information. It is structured as follows:

Personal information Frankston MG collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Frankston MG and complaints
Changes to Privacy Policy

1. Personal information Frankston MG collects

The main types of personal information Frankston MG collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Frankston MG such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Frankston MG's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Frankston MG's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Frankston MG's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Frankston MG.

Frankston MG collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Frankston MG keeps of telephone calls, or emails received, or messages sent to Frankston MG or posted on Frankston MG's pages on social media);
Frankston MG's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Frankston MG collects personal information in connection with running its business directly from the individual concerned. On occasion Frankston MG may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Frankston MG stores personal information in electronic and paper form.

Frankston MG uses and discloses personal information as follows:

to source vehicles and sell them to Frankston MG's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Frankston MG's customers and prospective customers;
to obtain products, services or information from Frankston MG's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Frankston MG knows about them);
to operate and manage Frankston MG's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Frankston MG. For example, Frankston MG may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Frankston MG also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Frankston MG uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Frankston MG uses in the operation of the computer program is browsing history on Frankston MG's websites, name, contact information, and other information you may input into Frankston MG's websites. The level of human oversight Frankston MG provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Frankston MG's staff.

4. Cookies

Frankston MG uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Frankston MG's web server. Frankston MG may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Frankston MG's platforms and those social media platforms. Frankston MG's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Frankston MG's website.

5. Links to other websites

Frankston MG's website may contain links to third party websites. Frankston MG does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Frankston MG and do not wish to receive these communications from Frankston MG in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Frankston MG.

7. Overseas transfers

Frankston MG's website/s are hosted in Australia. On occasion, a third party service provider Frankston MG engages or that Frankston MG is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Frankston MG holds about them by contacting Frankston MG during business hours on 03 9784 4444 or via the contact page.

Frankston MG may require an individual making a request to verify their identity before processing their request.

Frankston MG will aim to respond to all requests promptly and within 30 days.

Frankston MG may refuse a request where permitted or required by law. Frankston MG will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Frankston MG and complaints

If you have any queries, concerns or complaints about how Frankston MG handles your personal information please contact Frankston MG during business hours on 03 9784 4444 or via the contact page. Frankston MG may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Frankston MG can understand the nature of your concern. In most cases, Frankston MG will ask that you put your request in writing.

Frankston MG takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Frankston MG's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 03 9784 4444
Mailing Address: 128 Dandenong Rd W, Frankston, VIC, 3199

10. Changes to Privacy Policy

Frankston MG may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.